Difference between revisions of "Reporting problems"

From SUMOwiki
 
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# Did I [[Special:AllPages|check the wiki]] for information on my problem?
 
# Did I [[Special:AllPages|check the wiki]] for information on my problem?
 
# Did I check the [[FAQ]], [[Known bugs]] and [[Tips]] pages?
 
# Did I check the [[FAQ]], [[Known bugs]] and [[Tips]] pages?
# Did I check the log file (<code>SUMO-Toolbox.log</code>) in the <code>output/</code> directory?
+
# Did I check the log file (<code>SUMO-Toolbox.log</code>) in the <code>output/</code> directory of the example/project directory you are running?
  +
## for example, if you are running the Academic2DTwice problem (= the default), the log file is in <code>examples/Math/Academic2DTwice/output/<pick the relevant run>/</code> directory
   
 
=== Reporting ===
 
=== Reporting ===

Latest revision as of 13:19, 12 October 2009

Important

We encourage you to report all problems. However, before you report any problems ask yourself:

  1. Did I check the wiki for information on my problem?
  2. Did I check the FAQ, Known bugs and Tips pages?
  3. Did I check the log file (SUMO-Toolbox.log) in the output/ directory of the example/project directory you are running?
    1. for example, if you are running the Academic2DTwice problem (= the default), the log file is in examples/Math/Academic2DTwice/output/<pick the relevant run>/ directory

Reporting

Always check your SUMO-Toolbox.log file in the output directory first!

When reporting problems remember to always attach:

  • the SUMO Toolbox log file
  • the XML configuration file you used
  • a short description of what type of computer you are running on (Windows, Ubuntu, Solaris, ...)
  • some general feedback

Check the Contact page to report the problem and send the information.