Difference between revisions of "Reporting problems"
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=== Important === | === Important === | ||
| + | |||
We encourage you to report all problems. However, before you report any problems ask yourself: | We encourage you to report all problems. However, before you report any problems ask yourself: | ||
| − | # Did I check the wiki for information on my problem? | + | # Did I [[Special:AllPages|check the wiki]] for information on my problem? |
| − | # Did I check the [[FAQ]], [[Known bugs | + | # Did I check the [[FAQ]], [[Known bugs]] and [[Tips]] pages? |
| − | # Did I check the log file (<code>SUMO-Toolbox.log</code>) in the <code>output/</code> directory? | + | # Did I check the log file (<code>SUMO-Toolbox.log</code>) in the <code>output/</code> directory of the example/project directory you are running? |
| + | ## for example, if you are running the Academic2DTwice problem (= the default), the log file is in <code>examples/Math/Academic2DTwice/output/<pick the relevant run>/</code> directory | ||
=== Reporting === | === Reporting === | ||
| + | |||
'''Always check your <code>SUMO-Toolbox.log</code> file in the output directory first!''' | '''Always check your <code>SUMO-Toolbox.log</code> file in the output directory first!''' | ||
| Line 12: | Line 15: | ||
* the SUMO Toolbox log file | * the SUMO Toolbox log file | ||
* the XML [[configuration]] file you used | * the XML [[configuration]] file you used | ||
| + | * a short description of what type of computer you are running on (Windows, Ubuntu, Solaris, ...) | ||
| + | * some general [[feedback]] | ||
Check the [[Contact]] page to report the problem and send the information. | Check the [[Contact]] page to report the problem and send the information. | ||
Latest revision as of 13:19, 12 October 2009
Important
We encourage you to report all problems. However, before you report any problems ask yourself:
- Did I check the wiki for information on my problem?
- Did I check the FAQ, Known bugs and Tips pages?
- Did I check the log file (
SUMO-Toolbox.log) in theoutput/directory of the example/project directory you are running?- for example, if you are running the Academic2DTwice problem (= the default), the log file is in
examples/Math/Academic2DTwice/output/<pick the relevant run>/directory
- for example, if you are running the Academic2DTwice problem (= the default), the log file is in
Reporting
Always check your SUMO-Toolbox.log file in the output directory first!
When reporting problems remember to always attach:
- the SUMO Toolbox log file
- the XML configuration file you used
- a short description of what type of computer you are running on (Windows, Ubuntu, Solaris, ...)
- some general feedback
Check the Contact page to report the problem and send the information.
