Difference between revisions of "Reporting problems"

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# Did I check the wiki for information on my problem?
 
# Did I check the wiki for information on my problem?
# Did I check the [[FAQ]]?
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# Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages?
 
# Did I check the known bugs on the [http://gforge.coms.ua.ac.be/projects/m3toolbox project website]?
 
# Did I check the known bugs on the [http://gforge.coms.ua.ac.be/projects/m3toolbox project website]?
 
# Did I check the log file (M3-Toolbox.log) in the output/ directory?
 
# Did I check the log file (M3-Toolbox.log) in the output/ directory?

Revision as of 17:14, 18 June 2007

Important

We encourage you to report your problems. However, before you report any problems ask yourself this:

  1. Did I check the wiki for information on my problem?
  2. Did I check the FAQ, Known bugs, Terminology and Tips pages?
  3. Did I check the known bugs on the project website?
  4. Did I check the log file (M3-Toolbox.log) in the output/ directory?

Reporting

ALWAYS CHECK YOUR M3-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST

When reporting problems remember to always attach:

  • the M3-Toolbox log file
  • the XML configuration file you used

See the contact page on where to send the information to.