Difference between revisions of "Reporting problems"

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# Did I check the wiki for information on my problem?
 
# Did I check the wiki for information on my problem?
 
# Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages?
 
# Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages?
# Did I check the known bugs on the [http://gforge.coms.ua.ac.be/projects/m3toolbox project website]?
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# Did I check the log file (SUMO-Toolbox.log) in the output/ directory?
# Did I check the log file (M3-Toolbox.log) in the output/ directory?
 
  
 
== Reporting ==
 
== Reporting ==
  
'''ALWAYS CHECK YOUR M3-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST'''
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'''ALWAYS CHECK YOUR SUMO-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST'''
  
 
When reporting problems remember to always attach:
 
When reporting problems remember to always attach:
* the M3-Toolbox log file
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* the SUMO-Toolbox log file
 
* the XML configuration file you used
 
* the XML configuration file you used
  
See the [[contact]] page on where to send the information to.  If it is a bug, please submit a bugreport [http://gforge.coms.ua.ac.be/projects/m3toolbox here].
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See the [[contact]] page on where to send the information to.

Revision as of 11:52, 25 January 2008

Important

We encourage you to report your problems. However, before you report any problems ask yourself this:

  1. Did I check the wiki for information on my problem?
  2. Did I check the FAQ, Known bugs, Terminology and Tips pages?
  3. Did I check the log file (SUMO-Toolbox.log) in the output/ directory?

Reporting

ALWAYS CHECK YOUR SUMO-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST

When reporting problems remember to always attach:

  • the SUMO-Toolbox log file
  • the XML configuration file you used

See the contact page on where to send the information to.