Difference between revisions of "Reporting problems"

From SUMOwiki
Jump to navigationJump to search
 
(15 intermediate revisions by 3 users not shown)
Line 1: Line 1:
== Important ==
+
=== Important ===
We encourage you to report all problems. However, before you report any problems ask yourself this:
 
  
# Did I check the wiki for information on my problem?
+
We encourage you to report all problems. However, before you report any problems ask yourself:
# Did I check the [[FAQ]], [[Known bugs]], [[Terminology]] and [[Tips]] pages?
 
# Did I check the log file (SUMO-Toolbox.log) in the output/ directory?
 
  
== Reporting ==
+
# Did I [[Special:AllPages|check the wiki]] for information on my problem?
 +
# Did I check the [[FAQ]], [[Known bugs]] and [[Tips]] pages?
 +
# Did I check the log file (<code>SUMO-Toolbox.log</code>) in the <code>output/</code> directory of the example/project directory you are running?
 +
## for example, if you are running the Academic2DTwice problem (= the default), the log file is in <code>examples/Math/Academic2DTwice/output/<pick the relevant run>/</code> directory
  
'''ALWAYS CHECK YOUR SUMO-Toolbox.log FILE IN THE OUTPUT DIRECTORY FIRST'''
+
=== Reporting ===
 +
 
 +
'''Always check your <code>SUMO-Toolbox.log</code> file in the output directory first!'''
  
 
When reporting problems remember to always attach:
 
When reporting problems remember to always attach:
* the SUMO-Toolbox log file
+
* the SUMO Toolbox log file
* the XML configuration file you used
+
* the XML [[configuration]] file you used
 +
* a short description of what type of computer you are running on (Windows, Ubuntu, Solaris, ...)
 +
* some general [[feedback]]
  
See the [[Contact]] page on where to send the information to.
+
Check the [[Contact]] page to report the problem and send the information.

Latest revision as of 13:19, 12 October 2009

Important

We encourage you to report all problems. However, before you report any problems ask yourself:

  1. Did I check the wiki for information on my problem?
  2. Did I check the FAQ, Known bugs and Tips pages?
  3. Did I check the log file (SUMO-Toolbox.log) in the output/ directory of the example/project directory you are running?
    1. for example, if you are running the Academic2DTwice problem (= the default), the log file is in examples/Math/Academic2DTwice/output/<pick the relevant run>/ directory

Reporting

Always check your SUMO-Toolbox.log file in the output directory first!

When reporting problems remember to always attach:

  • the SUMO Toolbox log file
  • the XML configuration file you used
  • a short description of what type of computer you are running on (Windows, Ubuntu, Solaris, ...)
  • some general feedback

Check the Contact page to report the problem and send the information.